.About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions. We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems.Our customers are at the center of everything we do. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:Client Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement, and ongoing improvements. Daily interactions, delivering services contract terms during the lifecycle of the agreement.Governance ModelFrequency: Daily/Wkly/Mthly/QtrlyContent:HDW/SW/MS/ProjectsPerformance MetricsBad Actors/OutliersMarket PerformanceEntitlement/BillingChange MgmtMyNCR/Ops 360 Portal - is NCRV's customer portal that gives customers access to create workorders. Client training to ensure they can create, escalate and update workorders and view invoices.Customer set up & TrainingProfiles and passwordsWorkorder ESC/MonitoringConnection issuesService Performance Delivery of KPIs - Ensure data integrity within the NCRV systems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.SLA performance resultsOutlier MgmtClient KPIsEntitlement – Entitlement is what a customer is entitled to under their service contract. Accurate and timely asset entitlement is paramount and a key responsibility of this role.Endpoints registrationProper coverage in delivery systemTime & Material billing/disputesBad Actor & Chronic Units - Hardware that repeatedly fails to meet standards of quality and performance