.We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.Job SummaryAn Order Support Specialist plays a crucial role in ensuring the smooth processing and fulfillment of customer orders. Responsibilities may be, but not limited to: order entry, simple to medium order management, intake of all customer inquiries and resolution of any small task, regardless of domain. Candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded. This position involves managing the entire order cycle, from order entry to delivery, and providing exceptional customer service throughout the process.Key Tasks & Responsibilities (Essential Functions)Order Management:Support basic to medium level order/project management after entry through activationProvide timely updates to customers regarding their order status and address any inquiries or issuesUse Power BI reporting to monitor orders assignation proactively to avoid having delays, issues or miscommunicationsMonitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely mannerTroubleshoot and resolve any problems related to orders, including replacementsAct as liaison/translator between internal partners and customerUtilize order management software to track and manage orders effectively