.Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description SCOPE OF POSITION Create, lead, communicate and maintain the vision and strategy for your district CRD program. Enable company growth strategy and ensure you are in sync with financial expectations; and understand how yourrole aligns to these expectations. The CRD program represents 100% of district revenue; of which CRDMs primary focus should be on protecting, increasing market share and aligning the right resources to the top 90%. The bottom 10% revenue should be monitored on a consistent basis for new business opportunities. REPORTING STRUCTURE Customer Retention and Development Manager reports directly to the District Manager of their branch, with dotted line reporting to their GEO regional leader. PEER POSITION Product Manager; District Sales Manager JOB EXPECTATIONS & KEY RESPONSIBILITIES
- Focus on existing District revenue growth, new business development, customer satisfaction, market share increase by product and strengthening long term customers relationship.
- Retain current business and secure value add offering.
- Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Leading a Team of Revenue Developers
- Ensure your team is equipped with the necessary tools and skills to grow revenue through product & GEO diversification.
- Coach and mentor your team, and help them develop their careers through to the next level of account management or other positions within Expeditors.
- Ensure you have a strong #2 and a succession plan
