**Position**:
Customer Sales Specialist
**Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!**
As a Customer Sales Specialist, you will work to establish and retain strong and influential customers, suppliers, and internal relationships. By providing professional, timely and accurate responses to customer inquiries and requests, you will maintain industry's leading customer satisfaction. This is a great opportunity to set the foundation for an impactful and successful career at Arrow!
**What You'll Be Doing**
- Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts.
- Researches and responds to customer inquiries expeditiously and with accuracy.
- Maintains efficiency in corporate and team operational processes and procedures.
- Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
- Owns the end-to-end quotes and order process for specified suppliers and customers.
- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
- Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
- Liaison between sales team to perform root cause analysis of any order issues or pricing variances.
- Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion and within our service level expectations.
- Attend and participate in customer and supplier calls about metrics, understand products and programs, and set internal action plan and communicate to appropriate account team members.
- Works as closely with your team members within a shared work queue to ensure workload balance and consistency in customer experience.
- May assist less experienced teammates in problem resolution
**What We're Looking For**
- Typically requires a 4-year degree and 2-4 years of experience in customer service, sales, buying, planning, or procurement.
- Intermediate knowledge of Microsoft Excel.
- Excellent verbal and written communications skills; must be fluent in English.
- Expertise in Excel, knowledge of Oracle ERP and Salesforce are a bonus.
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- Growth Opportunities,
- and more!
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**Work Arrangement**:
- Hybrid: 3 days in office / 2 days work from home
**Annual Hiring Range/Hourly Rate**:
$20,183.00 - $26,400.00 MXN Monthly
**EEO Statement**:
Please be sure to include all work history on your resume including temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin EEO policy Mexico
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Business Support