.Position: Customer Sales SpecialistJob Description:Are you looking for a fantastic career opportunity?
Arrow Electronics, a Fortune 133 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!What You'll Be Doing:Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts.
Maintains efficiencies in corporate operational processes and procedures.
Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information.
Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required.
Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus markup) and notify customer of related price increases.Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
Handles local expediting and assists global opportunities through local escalation.
Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index).
This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions.
Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and adjust ensure unit turn rates are met