.At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER.
With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider.
We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands.
We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.JOB SUMMARYJabil's Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabil's business needs.
Position reports to the Communications Manager and works closely with members of the Business Development, Operations, and Quality teams.ESSENTIAL DUTIES AND RESPONSIBILITIES- Maintains an up-to-date, comprehensive database of Jabil's customer contacts and their customer satisfaction and loyalty scores- Analyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues- Ensures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executives- Prepares site specific presentations listing the quarterly customer satisfaction results and shares them with all sites; manages workcell customer satisfaction recognition- Develops customer satisfaction content for Jabil's internal website including customer satisfaction and loyalty scores, customer award information and testimonials, and best practices- Supports the development of a customer satisfaction dashboard for measuring and reporting drivers for customer loyalty, identifying areas that require improvements, tracking corrective actions, and reporting status to senior leaders; later, manages the database- Supports development of the customer service workshops and training programs- Provides additional customer satisfaction related support as needed- May perform other duties and responsibilities as assigned.JOB QUALIFICATIONSKNOWLEDGE REQUIREMENTSRequired Qualifications:- Ability to manage multiple projects in a fast-paced environment- Interpersonal skills to work with a wide range of individuals/groups from culturally diverse audience- Extreme proficiency in Microsoft Office (specializing in Word, PowerPoint, Excel, Access).- Experience in quantitative market research, including use of online survey and analytical tools