.**CSE Technician (Cuautitlan) **:_We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes. _**Your Role**- Voice of the customer.- Provide suggestions / solution plan to internal functions for customer problem solving.- Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Aptiv products in their processes.- Work with the team to implement cost reduction initiatives where applicable.- Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations- Track Customer complaints (WFCC -formal as well as Informal)- Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement- Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)- Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.- Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level.- Coordinate Aptiv in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up.- Follow EHS policies where applicable- Coordinate sorts, reworks, and special investigation analysis as needed.- As an Aptiv Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Aptiv- **Your Background**- Bachelor Degree- **Nice to have**:- Intermediate English- **Aptiv Rewards & Advantages**:- _Learning, professional growth and development in a world recognized international environment. _- _Access to internal & external training, coaching & certifications. _- _Recognition for innovation and excellence. _- _Opportunities to give back to the community. _- _Meaningful work that makes a difference in the world _- **Some see differences. We see perspectives that make us stronger.**Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv's success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you'll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.**Some See Technology. We See a Way to Make Connections.**At Aptiv, we don't just see the world differently; we work to change reality