Job Description - Customer Satisfaction & Quality Manager (0095QQ)
Customer Satisfaction & Quality Manager - 0095QQ
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
Great people make Schneider Electric a great company ESSENTIAL FUNCTIONS Represent the voice of the customer in the plant. Defining quality procedures in conjunction with operating staff. Formulate and manage the development and implementation of annual goals, objectives, policies, procedures and systems pertaining to the QA/QC. Analyze and report warranty, start-up, and other field data to provide direction for process/product quality improvement. Maintain compliance with the ISO9000 standard or other Quality Standard. Drive internal audit program to catalyze continual improvement. Lead new product development opportunities and product transfers. Directs, through intermediate personnel, workers engaged in inspection and testing activities to ensure continuous control over materials and products. Ensuring compliance with national and international standards and legislation. Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications. Daily supervision of receiving inspection, calibration and documentation. Develop and implement effective audit process to drive continual improvement. Provide field performance analysis to drive product/process quality improvement. Quarterly reports to Corporate and Lead management review meetings. Monitoring performance by gathering relevant data and producing statistical reports. QUALIFICATIONS Bachelor's degree in Engineering or Management. Master's degree preferred. At minimum of six (6) years of experience in manufacturing environment. Quality Systems Knowledgeable. Statistical Process Control knowledge. Full understanding of world class manufacturing principles and implementation of total quality systems. Strong interpersonal skills. Highly developed written and verbal communication skills.
#J-18808-Ljbffr