.Schneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our City, Reynosa, Tamaulipas México location.Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.What do you get to do in this position?Drive the Quality First value in the organization by defining the initiatives and fostering customer centricity activities.Deploy the CS&Q initiatives and ensure good progress of the execution:Cost of Quality root cause and reductionDigital quality deploymentDevelop people's competence of the CS&Q values to achieve a high performing cultureCoordinate with GSC plants, front office and LOB to handle any quality crisis, customer escalations etc. to ensure a fast and satisfying resolution.Leverage the GSC CS&Q community to drive the best practice sharing, benchmarking and cross-plant or BU projects.Serve as staff member to the ASCO GSC VP while maintaining dotted line responsibility to LoB Quality Lead.Drive continuous improvement within the plants utilizing data trend analytics.QualificationsWe know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.This job might be for you if:Passionate about customer satisfaction improvement.Strong leadership and influence in customer centric culture change.Ready to take bold actions and make breakthroughs, keeping raising the bar high to premium quality and service.Hold Bachelor's degree or Equivalent in mechanical, electrical or automation.At least 5 years of relevant experience in some of the following GSC functions: CS&Q, Project Management, Supply Chain / Logistics Management experience, manufacturing.Should also be interested in LoB, Front Office, and other transformational experienced candidates.Skills in continuous improvement tools like 8D, FMEA, six sigma, lean manufacturing.Working experience of ETO (Engineering To Order) type of business is a plus.Must be an excellent communicator both written and verbally and be comfortable reporting to executive leadership.Must be comfortable making decisions on imperfect data.Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.Com/mx/carreras