. Job Description - Customer Satisfaction & Quality Manager / Unit Manager (0094AG) Customer Satisfaction & Quality Manager / Unit Manager - 0094AG QMG6 Customer Satisfaction & Quality Manager / Unit Manager Mission
- Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
- Organize/manage the Quality function within a given entity
- Advise management regarding quality matters.
- Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
- Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop in order to result in economic effectiveness. Key Responsibilities
- Manages the Customer Satisfaction & quality function within one site and develops quality action plans, allocates resources. Main Activities Manage the CS&Q in the PlantVOC : Voice Of the Customer
- Interact regularly with customers to better understand their expectations and concerns
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of their entity to always consider the voice of the customers
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan Quality Excellence & System
- Run CS&Q related & the Product Return Management
- Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement
- Consolidate all Non-Quality Costs and drive improvement actions
- Alert the management on issues
- Contribute to the Tailored Supply Chain implementation
- Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity
- Manage the Quality Management System of the entity
- Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being