Join our CP360 Family, today- From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.- Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!**Who We Are**:- Welcome to ContactPoint 360, the world's fastest-growing global BPO.- At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.- With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.- Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.- At ContactPoint 360 Inc., we deeply understand the meaning of family and values.- As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.- Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.- We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.**Our Purpose**:- Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.- Are you passionate about making a difference in people's lives?- As a Customer Experience Advocate, you have the incredible opportunity to be the driving force behind the world's most meaningful customer experiences!- Join our EPIC culture that celebrates the Power Of You, where we value Empowered, Passionate, Inspirational, and Community supporting team members like you!- Responsibilities:- Embark on a mission to create memorable and positive interactions with our valued customers.-- Be the go-to hero for solving various challenges, including registration issues, missing packages, courier assistance, billing inquiries, and technical concerns.-- Infuse every interaction with empathetic, compassionate behaviors, demonstrating genuine concern and unwavering determination to make things right for our customers and our exceptional staff.-- Exemplify integrity in time management, productivity, and fostering a collaborative and supportive team environment.- To be a successful Customer Relations Rep:- Be willing to work full-time, position requires working anytime from 5 am to 9 pm-- Have 1+ years of previous customer service experience (preferred)- What We Offer You:- 3 days off!-- Great base salary $18,500 MXN-- Major Medical Expenses-- Life Insurance-- Pantry Vouchers-- Career & Leadership Development- Join our Amazing Team Today and Embrace Excellence Together!