.**Join our CP360 Family, today****From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.****Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!****Who We Are**:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.At ContactPoint 360 Inc., we deeply understand the meaning of family and values.As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.**Our Purpose**:Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.Are you passionate about making a difference in people's lives?As a Customer Experience Advocate, you have the incredible opportunity to be the driving force behind the world's most meaningful customer experiences!Join our EPIC culture that celebrates the Power Of You, where we value Empowered, Passionate, Inspirational, and Community supporting team members like you!**Responsibilities**:- Embark on a mission to create memorable and positive interactions with our valued customers.- Be the go-to hero for solving various challenges, including registration issues, missing packages, courier assistance, billing inquiries, and technical concerns.- Infuse every interaction with empathetic, compassionate behaviors, demonstrating genuine concern and unwavering determination to make things right for our customers and our exceptional staff.- Exemplify integrity in time management, productivity, and fostering a collaborative and supportive team environment.**To be a successful Customer Relations Rep**:- Be willing to work full-time, position requires working anytime from 5 am to 9 pm- Have 1+ years of previous customer service experience (preferred)**What We Offer You**:- 3 days off!- Great base salary $18,500 MXN- Major Medical Expenses- Life Insurance- Pantry Vouchers- Career & Leadership Development**Join our Amazing Team Today and Embrace Excellence Together!**Tipo de puesto: Tiempo completoSalario: $18,500.00 - $21,000
