.**Customer Service Advocate**at Evernest**COMPANY OVERVIEW**Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.We're on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It's an exciting journey but we can't do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.**POSITION OVERVIEW**We are currently seeking dedicated and customer-focused individuals to join our team as a Customer Service Advocate, in one of several key roles. These roles serve as the primary point of contact for residents, owners, and vendors providing them with excellent customer service and support.**Available Roles**:**Property Services Support Coordinator**: In this role, you will be responsible for coordinating maintenance and repair services for our residential properties, ensuring that all maintenance requests are addressed promptly and efficiently.**Resident Services**: As a Resident Services, you will be the primary point of contact for residents, providing them with information and assistance regarding their leases, community events, and other resident-related inquiries.**Leasing Coordinator**: The Leasing Coordinator role involves assisting prospective residents with the leasing process, conducting property tours, and facilitating lease signings. You will play a crucial role in maintaining high occupancy rates and ensuring resident satisfaction.**Communications Specialist**: As a Communications Specialist, you will handle incoming calls and inquiries from residents and potential tenants, providing them with exceptional customer service and support.**Utility Coordinator**: Key responsibilities include monitoring utility usage, analyzing data to identify trends and areas for improvement, implementing energy-saving initiatives, and liaising with utility providers to negotiate contracts and resolve issues.**RESPONSIBILITIES**- Coordinate with various departments within the organization to ensure timely resolution of resident issues.- Maintain accurate records of resident interactions and follow-up activities.- Provide proactive communication to residents regarding property-related updates and announcements