Customer Service Agent (Call Centre)

**Our Company**:
A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely.

Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation worldwide, including Group/event transportation, NEMT transportation, senior and disability transportation, pet relocation, bilingual driver for non-English speak clients.

Our market is the world. Our customers are everywhere. Our platform and apps are built on the cloud. We have endless exciting problems to solve, and we only use the best and latest technology.

**Position: Customer Service Agent**

What you will be doing
- Respond to customer queries and customer's concern.
- Taking inbound/outbound calls to Customers/partners/Drivers
- Able to manage voice and non-voice customer processes simultaneously.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and provide FCR.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.

**Minimum Qualifications**
- Graduate (Any Discipline)

**Preferred Qualifications**
- Previous experience in a customer service role call center environment
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift) and 6 days working.

**Salary**: From $13,000.00 per month

Application Question(s):

- Are you comfortable working 6 days a week remotely?

**Education**:

- Bachelor's (required)

**Experience**:

- Call Centre Customer Service: 5 years (required)

**Language**:

- English (required)