**Job Summary****Responsibilities**- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.- Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.- Must be able to utilize all tools and resources available to proactively resolve our customer's concerns and prevent any further callbacks.- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%**Requirements**:- High School Diploma; BA Degree preferred- Knowledge of Excellent Customer Service Techniques (Call Center based preferably)- Fluent English- MS Office Intermediate**Skills**- Basic understanding of the auto finance industry.- Empathetic with difficult situations- Active Listening- Customer Focus- Good Grammar and Communication Skills- Problem-Solving and Negotiation Skills**Schedule**:Availability to work 48 hrs per week- Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday - Friday and Saturdays from 6:00 am until 5:30 pmDepending on Department requirements a 6 day or 5 schedule will be assigned for at least 6 months.- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.Aguascalientes Aguascalientes Mexico