.Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.Role SummaryThe Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.Key DutiesAssist guests with travel needs (e.G., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.Sell tickets and ensure cabin accommodations.Perform computer and paperwork tasks.Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.Perform boarding and gate duties (e.G., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).Process and secure passenger luggage.May perform aircraft grooming and security searches.May assist with the processing, moving, and security of cargo.At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.Job-Specific Experience, Education & SkillsRequiredA minimum of 2 years of customer service or community service experience.Possess exceptional interpersonal and communication skills (e.G., verbal, written, listening).Typing speed of at least 25 WPM.Ability to consistently lift 25 kgs.Must be able to bend, stoop, squat, reach and grasp.Flexibility to work varied shifts (e.G., weekends, holidays).Ability to participate in paid training.Ability to learn and operate a computerized reservation system.Ability to adapt to performing work according to set procedures.Ability to anticipate needs of others in a fast-paced environment.Ability to communicate in Spanish and English.High school diploma or equivalent.Minimum age of 18.Must have the legal right to accept employment in Mexico.Job-Specific Leadership ExpectationsEmbody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.Total RewardsAlaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.Free stand-by travel privileges on Alaska Airlines & Horizon Air.Quarterly and annual bonus plans.Generous holiday and paid time off