**Tasks and responsibilities**- Identify customer needs and assist them in using specific features.- Analyze and report on product malfunctions (e.G., by testing different scenarios or role-playing as users).- Update our internal databases with information on technical issues and useful discussions with customers.- Monitor customer complaints on social media and reach out to provide assistance.- Share feature requests and effective workarounds with team members.- Inform customers about new features and functionalities.- Follow up with customers to ensure their technical issues are resolved.- Gather customer feedback and share it with our product, sales, and marketing teams.**Qualifications**:- High school diploma or equivalent- Previous experience in customer service or a similar role, ideally with experience handling inquiries and resolving issues.- Excellent written and verbal communication skills in English- Strong organizational and multitasking abilities- Familiarity with Microsoft Office, Google Workspace, and other digital tools- Experience in one or more of the following areas is:- Finance or bookkeeping- Property management- Collections- Sales support or marketing- Professional certifications in any of the above areas are an advantage**Requirements**:- Reside in Mexico- Laptop or desktop computer you'd use to work, ensuring that it has a working camera.- Your device must have at least 8GB of RAM and run on an Intel Core i3 processor (4th generation) or higher. Additionally, it should be operating on Windows 10 or higher, or MacOS 13 or higher.- You must have an internet connection of at least 20 MB download and 5 MB upload.- You must have an enabled antivirus on your computer.**Why Join Us?**- Work remotely from anywhere in Mexico.- Join a dynamic, supportive team with opportunities for growth and professional development.- We offer full legal benefits, including IMSS, INFONAVIT, vacation days, holidays, and year-end bonus (Aguinaldo).- Additional benefits include minor medical insurance and a coupon card for various establishments after 3 months of employment.**About us**Anequim is a Mexican company founded in 2017 that hires professionals from various fields to work remotely with clients in the United States and Canada. With over 1000 Remote Professionals on its team, Anequim is a growing company that offers work-from-home opportunities to the diverse talent pool in Mexico.Pay: $13,000.00 - $19,000.00 per month**Language**:- English (required)Work Location: Remote