**ESSENTIAL DUTIES AND RESPONSIBILITIES**- Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.- Follow-up on customers' inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special-order information/provide quotes.- Interpret, follow, and update customer account notes, routing guides, price guidelines and special-order handling instructions. Follow the established Purchase Order & Shipping Policy and Procedures.- Correct billing errors by initiating credits and debits to the customer's account. Submit claim forms for lost damaged items.- Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfaction.- Demonstrates commitment to quality through customer and distributor interactions.- Assist with back-up in all regions as assigned.- Use Salesforce to work cases, new accounts, contacts, etc., as new inquiries arrive and to prepare quotes as needed.- Maintain monthly Service Level Agreement- Other duties as assigned by management.**Required Skills and Abilities**- _**1 - 3 years of customer service experience.**_- _**Able to read, write and communicate in English. Level C1 - C2.**_- _**Bachelor's degree, preferably in a Supply Chain with Transportation or Distribution related focus.**_- _**US Travel Visa.**_*Tipo de puesto: Tiempo completoHorario:- Lunes a viernes- Turno matutinoPregunta(s) de postulación:- ¿Que porcentaje de inglés domina?- ¿Ha tenido experiência en Logística o Supply Chain?Educación:- Licenciatura trunca o en curso (Deseable)Experiência:- customer service: 2 años (Deseable)Licencia/Certificación:- Visa Laser Vigente (Deseable)Lugar de trabajo: Empleo presencial