Customer Service Agent++

The** Customer Service Agent** is responsible for implementing the Customer Service daily operations.Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts.
**_ ** This is not a Call Center < _****"A company which specialized in the complete fabrication of all types of sheet metal products.
Armed with an idea to produce a high quality yet affordable safe, **like many great businesses and brands as an idea, a product to fill a need blended with the capabilities of the existing business".
**:**_ helping them with inquiries related to their orders, order process, order follow-up, cancellation, and troubleshooting.
**_****Responsibilities**- Assist Consumers on inbound calls with general inquiries, troubleshooting, and warranty replacements- Input complete and accurate information on Zendesk (Ticketing System)- Provide service parts and follow-up delivery**Requirements**:- **Experience in customer service (Industry preferable/ Call Center Acceptable).
**:- **Good communication skills are needed for this position.
(no slang).
**:- **Fluent in English is a requirement for this position (spoken/written).
**:- **Computer skills required.
Windows (preferable).
****-No transportation issues - have your car (preferable).
**- **Attention to detail.
**:- **Multi-task.
**:- **Assist demanding customers.
**:- **Problem-solving.
**:- **Time management.
****_Schedule from Monday To Friday 6 am to 4 pm_****_ Located in El Pacifico Industrial Park_