As a CUSTOMER SERVICE AGENT, you will put your interpersonal skills to use, improve our customers buying experience by providing the best quality of service and information regarding our processes and products!**Key Responsibilities**- Provide mentorship to our customers through inbound and outbound phone calls oriented to problem solving, order tracking and assessing alternative solutions to customers.- Seek the achievement of team goals by optimally handling customers expectations while dedicated to providing outstanding service.- Embraces practices and procedures while efficiently making decisions under pressure and with flexibility.- Provide advisory to our clients of the portal that is managed.**Qualifications**- Proven experience as a Customer Service Representative or equivalent preferably supporting clients through a call center scheme.- Proficient management of office tools; mostly Excel (VLOOKUP, formulas, and pivot tables).- Basic English.- Be comfortable handling information such as product features or availability, delivery date, due date, payment or quotation information etc.- Desirable knowledge in Oracle**ABOUT US**:**PPG: WE PROTECT AND BEAUTIFY THE WORLD****The PPG Way**Every single day at PPG:**We partner with customers to create mutual value.**We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.**We are "One PPG" to the world.**We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.**We trust our people every day, in every way.**We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.**We make it happen.**We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.**We run it like we own it.**We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.**We do better today than yesterday - everyday.**We continuously learn. We develop our people to grow our businesses.**PPG Way: (**Click here to learn more about the PPG Way**)**Benefits will be discussed with you by your recruiter during the hiring process.