Customer Service Agent Home Office

**Descripción empresa**:
Somos una empresa 100% mexicana con 25 años siendo el puente que conecta a las empresas con el talento que necesitan.
Somos expertos en soluciones de recursos humanos, y lo demostramos a través de las más de 300 mil vacantes reclutadas para más de 800 empresas nacionales e internacionales de diversas industrias.
**Misión del cargo**:
La misión principal de este puesto es dar seguimiento a las compras que realizan las empresas, no ventas, es customer service

**Funciones del cargo**:
**Overall Responsibilities**:

- Establish appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow up opportunities
- Respond to general questions and facilitate problem resolution
- Provide information and direct inquiries appropriate for the identified customer needs
- Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation
- Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
- Must be available to work any shift within the hours of operation
- Educate customers about specific service and support benefits
- Other duties as assigned

**Requisitos**:
Ingles avanzado
Preparatoria Terminada

**Condiciones Oferta**:
**Beneficios**:
**We offer**:

- $13,100 Base Salary
- Productivity bonus
- 2 days off
- Home Office (After the first week of training)
- Paid Training
- Computer equipment
- IMSS
- Food aid
- Life insurance