Customer Service Agent Iii / Tech Support Spec

**JOB RESPONSIBILITIES**- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.- Updates databases with status of returned materials issues and accounts for returns inventory.- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.- Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls.- Handles requests for additional company materials.- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.**EXPERIENCE AND REQUIREMENTS**- High School or equivalent.- Minimum of 2 years of customer service experience required.- Must speak English fluently.- Experience working in a call center is a plus!COVID-19 considerations:COVID-19 daily sanitization routine, temperature being taken at entrance.**Education**:- High school or equivalent (preferred)**Experience**:- Customer Service: 2 years (preferred)**Language**:- fluent English (preferred)