Customer Service Agent-Not A Call Center For

The** Customer Service Agent** is responsible for implementing the Customer Service daily operations.Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts.**_ ** This is not a Call Center < _****"A company which specialized in the complete fabrication of all types of sheet metal products. Armed with an idea to produce a high quality yet affordable safe, **like many great businesses and brands as an idea, a product to fill a need blended with the capabilities of the existing business".**:**_ helping them with inquiries related to their orders, order process, order follow-up, cancellation, and troubleshooting.**_****Responsibilities**- Assist Consumers on inbound calls with general inquiries, troubleshooting, and warranty replacements- Input complete and accurate information on Zendesk (Ticketing System)- Provide service parts and follow-up delivery**Requirements**:- **Experience in customer service (Industry preferable/ Call Center Acceptable).**:- **Good communication skills are needed for this position. (no slang).**:- **Fluent in English is a requirement for this position (spoken/written).**:- **Computer skills required. Windows (preferable).****-No transportation issues - have your car (preferable).**- **Attention to detail.**:- **Multi-task.**:- **Assist demanding customers.**:- **Problem-solving.**:- **Time management.****_Schedule from Monday To Friday 6 am to 4 pm_****_ Located in El Pacifico Industrial Park_