Customer Service Agent (On Site - Queretaro)

Customer ServiceThe ideal candidate will be a proactive problem-solver with excellent communication skills, capable of handling a variety of customer inquiries and ensuring satisfaction through efficient and friendly service.
ResponsibilitiesRespond promptly to customer inquiries via phone and email, ensuring a high standard of service.Identify and resolve customer issues effectively, escalating complex cases when necessary.Maintain accurate records of customer interactions, transactions, and feedback.Provide detailed product and service information to customers.Collaborate with internal teams to resolve issues and improve the overall customer experience.Identify opportunities to improve processes and contribute to customer service excellence initiatives.RequirementsAcademic/TrainingMinimum Academic Training: High school diploma or equivalent.ExperienceAt least 2 years of experience in customer service or similar roles.Proven ability to handle a high volume of customer interactions efficiently.SkillsExcellent verbal and written communication skills in English (mandatory).Strong problem-solving and conflict-resolution abilities.Customer-focused mindset with the ability to empathize and maintain professionalism.Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk).Ability to work effectively in a fast-paced environment.Job DetailsType of Contract: Direct hire, indefinite period.Work Schedule: On-site, 1 fixed day off during the workweek and 1 rotating day off during the weekend.Work Modality: On-site, SantiagoBenefits: Benefits as required by law.
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