Customer Service Agent (Remote)

**Description**The Client is a platform for teachers to build, personalize, share & teach their real-time learningcourses.**Requirements**:MUST be LATAM Based with 1-2years of Customer Support ExperiencePreferrably Mexico & ColombiaFluency in English is a must. Native or almost native english speakerSelf-confident and able to work under pressure to meet customer needsAbility to work well independently and excel in a fast-paced environment**Responsibilities**- Have a deep understanding of how the platform works to be able to support teachers? Respond to Live Chats in less than 2 minutes? Calls respond directly- Support video calls with teachers: Technical support, screen sharing, and guidingteachers through questions.? The teacher would request on chat to hop on a call and share screen to guidethem through parts of the platform- Own customer satisfaction and ensure CSAT ratings are retained- Cross-team communication:? Filing tickets about issues reported for engineering and following up on them.? Filing tickets for content for any content-related issues and following up on them.Nice to haveFormer teacher, Spanish speakerExperience in sales, business development, or account management**Salary**: $11,900.00 - $13,500.00 per month**Experience**:- Call Center: 2 years (preferred)