**Gordian Staffing, A New Way of HR**We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.**Our client**:They're a team of professionals providing customized management and financial services to community associations across the southern U.S. They deliver custom approaches and solutions for clients to create a trusted and valued long-term partnership.We are looking for a **Customer Service Representative **to support the following activities:- Be able to handle a high volume of incoming calls.- Process work orders through CRM.- Provide knowledgeable answers to homeowners about HOA rules, Architectural reviews, accounting questions, billing, maintenance, etc.- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.**Work Schedule**:Monday through Friday 9:00 am to 6:00 pm CST MXDaylight saving in the USA 8:00 am to 5:00 pm CST MX**We Offer**:- Competitive Salary (According to experience)- Law benefits- Remote Work- Work Stability- Computer equipment- Major medical insurance- Christmas bonus of 30 days (Aguinaldo)After the 3-month probation contract, we add the following:- Minor medical insurance (Clinic may vary according to your city)- Food vouchers (10% of the gross salary)- Restaurant tickets ($2,000 pesos)- Saving fund (8% of the gross salary)**Minimum requirements**- **MUST: Advanced English (Strong communication skills: writing and speaking)**:- 2 - 3 years of experience in **customer service.**:- Experience handling American Customers- Strong de-escalation skills.- MS Office (intermediate)**Skills**- Organized- Effective communication- Empathetic- Customer Oriented- Assertive**Salary**: $16,000.00 - $18,000.00 per monthApplication Question(s):- Where are you located?- What's your salary expectation?**Experience**:- Call Center: 2 years (preferred)**Language**:- English (required)Work Location: Remote