**Experience - Customer Service**- Serve as an alternate channel with the client when their concerns have not been adequately addressed- To ensure that clients are treated in a warm and friendly manner, ensuring that they live a Tiffany-experience.- To maintain telephone or personal communication with the client for any clarification, delay or follow-up.- Guest Experience Manager by request or absence of GEM in sales floor- Support and ensure the percentage of TEI assigned to the boutique, increasing the items "care of the pieces".- To offer product cleansing with every interaction with CS clients and inform the care of the pieces.**Management and Handling of Service Orders**- Reception, delivery and monitoring of customer service orders in the times established for the process.- Maintain a professional approach during interaction with all Clients (internal / external) to determine and resolve situations related to service orders- Support the sales team to resolve customer doubts- To keep the Customer Database (COMPASS) updated.- Meet and exceed customer expectations.- Keep the relationships with current clients and be part of special moments to maintain the loyalty of customers throughout their lives commemorating special dates, anniversaries, etc.- Clean pieces/items for customers who make requests on the sales floor.- Engraving of pieces at the moment under request of the client.**Management of administrative processes & Sales Tracker**- Work together with the operations and Sales teams to develop and improve processes- To Inform the sales team about the amounts to be collected in special service orders- Answer the calls; provide client's information to SP´s, track follow up and sales.**Personal Shopping coordinator.**- Be the principal contact point of the shoppers- Coordinate the clientelling gift delivery to the customers.- Data capture of personal shopper clients.- To track sales made by Personal Shopper.- Partner with Store Manager for special request of the shopper in store Tiffany Touch- Upload merchandise to the shopper when necessary.Qualifications:- Microsoft Knowledge- English- Detail orientation- Customer Service ( VIP)- Leadership- Negotiation Skills- Problem Solving Skills- Numerical SkillsLI-BR1