Customer Service Analyst 2-Support

OPERA is a full-service suite offering a wide range of features, integration options, reports, and accounting systems that allow hotels to seamlessly interact with a variety of external systems and deliver the highest quality guest experience quickly and easily.
Your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Solutions often take time to develop through research, collaboration, or problem replication.
Career Level: IC2

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