.OPERA is a full-service suite offering a wide range of features, integration options, reports, and accounting systems that allow hotels to seamlessly interact with various external systems and deliver the highest quality guest experience quickly and easily.Your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Oracle Hospitality Integration Platform (OHIP) in Opera Cloud.A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Solutions often take time to develop through research, collaboration, or problem replication.Career Level - IC2Duties & ResponsibilitiesProvide internal and external (customer) support for questions and escalations of complex technical issues and code defects.Ability to quickly and efficiently triage customer-reported concerns that negatively impact our product.Serve as an intermediary between Customers, Support, and Engineers, reviewing and investigating potential code defects.Acquire and share technical skills and knowledge with colleagues and staff.Understand and perform technical and professional duties within an application support environment.Interact frequently with Support, Customers, and Engineers.Job RequirementsMinimum 2 years of technical or related experience.Strong customer service skills.On-call service on a rotational basis outside office hours/weekends/holidays.Fluency in English.Desirable QualitiesBS degree (or technical equivalent experience).Previous 1 year work with OPERA Property Management System.Working knowledge of Database, SQL, and API.Previously worked in the Hotel Industry (Front Desk, Reservation/Group management, etc.).Knowledge, Skills & AbilitiesExperience working knowledge of IT.A self-starter with initiative, drive, and strong desire to succeed.Possess analytical skills to troubleshoot, identify causes of issues, and recommend solutions.Ability to manage customer expectations in delivering superior levels of service.Ability to learn quickly and take on additional tasks.Proven ability to work and communicate effectively with internal and external stakeholders.Ability to manage multiple tasks and priorities.Creative thinking abilities to use experiences and knowledge to create new ideas.Ability to work in a logical, methodical manner.A team player with a high level of dedication.Flexibility with people and time.SOAP, REST, SQL, and Postman knowledge.As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds