.DescriptionCustomer Service Analyst for Mexico City offices.Purpose of Role:The Customer Service Analyst is the first point of contact for customers, including EDI customers, IMCs, 3PL (Warehouse), and Business Enterprise Operations Teams, acting as the link between Customer Service, Supply Team, and multifunctional areas.The Customer Service Analyst supports the logistics team in achieving its objectives measured by Case Fill Rate, OTIF, and Order cycle time by having constant interaction with the sales team, Supply, and customers to make corrections and alerts on orders to avoid losing sales.Responsibilities:Deliver high-level customer service and ensure on-time, in-full shipments, guaranteeing that all customer service-related queries are followed up and resolved accurately, efficiently, and according to the relevant Diageo strategy.Deliver continuous improvement in reporting order tracking and billing information through brilliant execution.Develop service experience for Ecommerce customers.Be a key figure for the Order To Cash process, including enhancements for Customer Master Data, Material Master Data, Pricing Master Data, Order Entry, or any project impacting these activities before the delivery process.Provide accurate information for business decisions monthly and annually to guarantee sales tracking as needed by the sales team.Be a strategic partner for S&OP, Planning, WHS & Distribution, and 3PL, providing relevant inputs on distribution capacity, on-hand orders, OOS warnings, and product prioritization regarding market needs.Communicate and find improvements to generate additional engagement from customers to Diageo.Monitor and execute Control CARM requirements.Focus Areas:Build and maintain a high reputation on controls and reporting.Act as the main point of contact for the tracking and status of each order.Motivate multifunctional teams to ensure continuous process improvement.Create strong relationships with assigned customers.Lead and participate in different improvement projects.Qualifications and Experience Required:Degree or equivalent experience related to International Business, Sales Administration, Accounting, or Engineering.Handle Intermediate-Advanced English Language.Analytical Thinking: Excellent level of Data Analysis, processes, and controls.Proficient in Office Excel, VBA Macros, Access, and PowerBI.Context:Diageo México has multiplied sales (volume) two times in the last five years, with a growth projection to double the business over the next five years, including ecommerce trade with strategic partners. Currently, Diageo Mexico holds more than 20% market share in the leading scotch category while developing other categories such as Vodka, Tequila, and Rums, aiming to increase market share from 20% to 38% in four years.Supply Chain Improvement:Attend on-demand meetings to provide billing information and customer delivery.Ensure customer orders are delivered On Time In Full