.DescriptionCustomer Service Analyst for Mexico City offices.Purpose of Role :Customer Service Analyst is the first point of contact for customers, including EDI customers, IMC s, 3PL (Warehouse) and Business Enterprise Operations Teams and acts as the link between Customer service, Supply Team and multifunctional areas.The Customer Service Analyst supports the logistics team in achieving its objectives measured by Case Fill Rate, OTIF and Order cycle time by having constant interaction with the sales team, Supply as well as with customers to make corrections and alerts on orders to avoid losing sales.Responsibilities :Responsible for delivering high level customer service and ensuring on time, in full shipments, guaranteeing that all customer service-related queries are followed up and resolved accurately, efficiently and according to the relevant Diageo strategy.To deliver continuous improvement in reporting order tracking, billing information through brilliant execution.Develop service experience for Ecommerce customers.To be a key figure for the Order To Cash process including enhancements for Customer Master Data, Material Master Data, Pricing Master Data, Order Entry or any project with an impact on these activities before delivery process.To provide accurate information for business decision per month annual to guarantee sales tracker or any period if sales team needed.To be a strategic partner for S&OP, Planning, WHS & Distribution and 3PL, providing relevant inputs of distribution capacity, on-hand orders, OOS warnings, prioritizing of product regarding market needs.Should have the ability to communicate and find improvement to generate additional engagement from Customer to Diageo.To monitor and execute Control CARM requirements.Focus Areas :Build and maintain a high reputation on controls and reporting.Act as the main point of contact for the tracking and status of each order.Motivates multifunctional teams, to ensure we maintain our continuous process improvement.Capable of creating amazing relationships with our assigned customers.Lead and participate on different projects to improvements.Qualifications and Experience Required :Degree or equivalent experience related to International Business, Sales Administration, Accounting, or Engineering.Handle Intermediate-Advanced English Language.Analytical thinking: Excellent level of Data Analysis, processes and controls.Office Excel Sophisticated, VBA Macros, Access, PowerBI.FlexibilityWe are working on a hybrid model. Please consider 3 days in office and 2 days in home office. You can align your working hours with your manager.Diversity statementCelebrating our inclusive and diverse culture is core to Diageo's purpose of celebrating life every day everywhere. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity