Customer Service Analyst

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

**This is an onsite position in Cuernavaca, Morelos.**

Thales is looking for a **Customer Service Analyst** who is primarily responsible for launching Sales Order into production as well as Purchase Orders check & archiving.

**Key Areas of Responsibility**
- Launch Sales Order into production, no Non Conformities.
- Collect auditable documents for each Purchase Orders.
- Acknowledge Purchase Orders to Customer 48 hours maximum.
- Push to have executable orders.
- Launch Sales Order into production according to Customers' requirements.
- Invoice Purchase Orders with correct data.
- Consistency of information: Backlog, Vista & PO Status.
- Backlog reports for SalesOp & Sales Team.
- Report forecast accuracy.
- Report accurate figures for PBR forecast review.

**Minimum Requirements**
- University Degree - Business Administration, International Relations,
- Fluent English
- Office, Excel, Outlook, PowerPoint, oracle (optional)
- At least 1 year of progressive experience in similar position.
- Customer oriented, empathy and negotiation skills
- Effective communication skills.
- Problem solving skills.

LI-Hybrid

LI-MO1