.HH Global is a global marketing services group specializing in the execution of print, digital and retail media.
Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment.
With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, we deliver for some of the most successful and challenging brands in the world and are a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronize all customer touchpoints across print, digital and retail media.
**C****U****ST****O****MER SERVICE ANALYST**The Customer Service Analyst provides project execution, support to the client delivery teams, including project detail entry, project change management, production status tracking, and production schedule coordination.
**RESPONSIBILITIES**- Experience with project management, timelines, and nuances across assigned accounts.- Ensuring project information matches across multiple systems to ensure accurate reporting, highlighting issues and escalating as needed.- Input all project specifications and relevant data into appropriate internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.- Execute production activities within guidelines of established SLAs and in compliance with contractual agreements and company policies and procedures.- Execute invoicing in accordance with standard operating procedures.- Manage production and job level WIP through daily review and active management of relevant reports and organizing meetings with contributors to ensure forward progress of work and on time delivery- Understand and execute against client KPIs as assigned- Provide regular updates to the client service delivery team in relation to project milestones**REQUIREMENTS**- 1+ years of customer service or coordinator-level experience.- Bachelor's degree in a related discipline or equivalent work experience.- Fluent English- Excellent written and verbal communication skills.- Basic proficiency with Microsoft Office software, specifically Excel.- Adaptable and able to manage some ambiguous situations- Experience executing projects successfully within tight deadlines.- Resilient with the ability to thrive in a shifting environment.Your resume will be reviewed by a member of our Recruiting team and we'll reach out to you directly if there's a fit.
We're using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.We are currently working remotely, so if you become a member of the HH Global team, we'll be providing you with equipment for success while working from home at no cost to you