As a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and develop solutions to resolve customer logistics, order fulfillment, and transportation issues. You will support and promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations. You will be in charge of dentifying continuous improvement opportunities and drive efficiencies within the order process. Furthermore, you will contribute to a team environment that is focused on high performance and operational excellence.
Taste of What You'll Be Doing
Your Recipe for Success
University Bachelor required and 3 years of experience in a related field required
Customer relationship management experience
Computer skills, including experience with ERP systems and MS Office
Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
Excellent verbal and written communication skills
Deep analytical and problem-solving skills
Strong negotiation and decision-making skills
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Solid time management skills
Ability to work in a team environment
What's Next
If you join our team, you'll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world's best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova's Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world's best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
The future is full of flavor at Kellanova.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.