Customer Service Analyst

Descripción y detalle de las actividades
MAJOR DUTIES AND RESPONSIBILITIES
• Answers incoming emails and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks email & call types.
• Maintains support service levels and upholds Luxottica's Customer Service standards.
• Routes wholesale orders to outbound customers and serves as the primary contact for the scheduling and pickup of wholesale orders.
• Coordinates efforts with Shipping department for on-time orders palletization.
• Follows up with Operations, carriers & Customers for on time wholesale shipping.
• Keeps track of wholesale shipments and BOLs for chargeback minimization.
• Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.
• Performs all other duties as assigned. - SAP.
Experiencia y requisitos
• Bachelor's degree diploma
• 1+ year(s) of experience working in customer service or warehouse environment
• Excellent telephone and e-mail etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations • Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet / SAP. • Advanced English level
Beneficios
Beneficios de acuerdo a la LFT