Customer Service Analyst

Descripción y detalle de las actividades

MAJOR DUTIES AND RESPONSIBILITIES
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Maintains support service levels and upholds Luxottica's Customer Service standards.
- Routes wholesale orders to outbound customers and serves as the primary contact for the scheduling and pickup of wholesale orders.
- Coordinates efforts with Shipping department for on-time orders palletization.
- Follows up with Operations, carriers & Customers for on time wholesale shipping.
- Keeps track of wholesale shipments and BOLs for chargeback minimization.
- Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.
- Performs all other duties as assigned.
- SAP.
Experiência y requisitos
- Bachelor's degree diploma
- 1+ year(s) of experience working in customer service or warehouse environment
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations - Excellent time management skills - must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and internet / SAP.
- Advanced English level

Beneficios
- Beneficios de acuerdo a la LFT

**Número de vacantes** 1

**Área** Logística/Transporte

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Variable

**Jornada** Tiempo Completo

**Horario**
- 8:00 a.m. - 5:30 p.m.

**Estudios** Carrera con título profesional

**Disponibilidad p. viajar** Si