Customer Service Analyst

Detalles de la oferta

.Dirección: Av Américas 1250 col San Miguel de la ColinaIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role ofCLM Case ManagerHave knowledge about AML, Financial Crime, Sanctions and Global & Local policies and procedures of the line of business.Willingness to work as a teamSkills and abilities: Observer, meticulous, detailed in the reading, with the ability to discern the affectation and / or consequence that the findings may have, ability to adapt to future changes and commitment to grant high-quality work.Correct administration and monitoring of workloads.Ability to work on tight deadlines and under pressureReview and analyze transactional movements and customer information / behavior / news that are in accordance with the position he / she carries out and / or activity and to request customer or Line of Business confirmation / validation if requiredManage and monitor the actions emanating from the review to ensure compliance with local regulations and global standards (maintenance, signatures, digitization)Knowledge of customer profiles, identifying possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations.Knowledge of transactional activity of suspicious / unusual patterns of activity using various internal systems, reports, and external data sources.Apply compliance and operational risk controls, in accordance with company and regulatory standards, policies and practices; report control weaknesses, compliance violations, and operational loss events.Keep up to date with an understanding of systems, policies, procedures, and regulationCalificacionesBroad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing disciplineThe role requires a sound understanding of a value unit / product / region / legal entity, alongside a good understanding of the industry and the challenges and changes in the sectorManagement responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)Covers a wide range of activities that require evaluative judgements based on the analysis of factual and qualitative information in complicated perhaps novel situationsSeeks ways of improving and adapting day to day departmental activities and will actively seek authority to implement themLatitude to make decisions outside of established procedures but within a policy framework


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

Mesera

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