Customer Service And Sales Representative

Tidy Hands Cleaners is looking for Customer Service And Sales Representative.

The Role

You will be responsible for :

- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting,
designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

- You have at least 1 year experience within a B2C Sales or Customer Service role, ideally within the Other Services and Staffing / Executive Search industry.
- You have working knowledge of Sales
- You pay strong attention to detail and deliver work that is of a high standard

- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments

What's on Offer?

- A role that offers a breadth of learning opportunities
- Leadership development
- Sales Development