**Client Interaction**:- Build and maintain positive relationships with clients through effective communication and service.- Address client inquiries, concerns, and requests in a timely and professional manner.**Onboarding and Training**:- Assist in the onboarding process for new clients, providing guidance on product or service features.- Conduct training sessions or orientations to ensure clients are familiar with the company's offerings.**Client Support**:- Provide ongoing support to clients, helping them navigate products or services and resolving issues.- Collaborate with other departments to ensure prompt resolution of client concerns.**Communication Liaison**:- Serve as a liaison between clients and internal teams, conveying client feedback and requirements.- Communicate updates, promotions, and relevant information to clients through various channels.**Data Management**:- Maintain accurate and up-to-date client records in the company's database or CRM system.- Track client interactions, feedback, and service requests for reporting and analysis.**Product Knowledge**:- Stay informed about the company's products or services to provide accurate information to clients.- Continuously update knowledge about industry trends and competitors.**Cross-Selling and Up-Selling**:- Identify opportunities for cross-selling or up-selling additional products or services to existing clients.- Collaborate with the sales team to expand client relationships and revenue.**Issue Resolution**:- Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary.- Document and analyze recurring issues for process improvement.**Client Feedback Analysis**:- Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement.- Provide insights to management for strategic decision-making.**Documentation and Reporting**:- Prepare and maintain documentation related to client interactions, support activities, and feedback.- Generate regular reports on client satisfaction, support metrics, and key performance indicators.**Quality Assurance**:- Ensure that services delivered to clients meet or exceed established quality standards.- Implement and follow quality assurance processes and procedures.**Collaboration**:- Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.- Participate in team meetings and contribute to collaborative initiatives.Tipo de puesto: Tiempo completoSueldo: $10,000.00 - $15,000.00 al mesHorario:- Lunes a viernesPrestaciones:- Vales de despensaTipos de compensaciones:- Bono de puntualidadEscolaridad:- Bachillerato terminado (Obligatorio)Experiência:- Despacho de abogados: 1 año (Deseable)- Servicio al cliente: 2 años (Obligatorio)Idioma:- Inglés Avanzado (Obligatorio)Lugar de trabajo: Empleo remoto