**Client Interaction**:
- Build and maintain positive relationships with clients through effective communication and service.
- Address client inquiries, concerns, and requests in a timely and professional manner.
**Onboarding and Training**:
- Assist in the onboarding process for new clients, providing guidance on product or service features.
- Conduct training sessions or orientations to ensure clients are familiar with the company's offerings.
**Client Support**:
- Provide ongoing support to clients, helping them navigate products or services and resolving issues.
- Collaborate with other departments to ensure prompt resolution of client concerns.
**Communication Liaison**:
- Serve as a liaison between clients and internal teams, conveying client feedback and requirements.
- Communicate updates, promotions, and relevant information to clients through various channels.
**Data Management**:
- Maintain accurate and up-to-date client records in the company's database or CRM system.
- Track client interactions, feedback, and service requests for reporting and analysis.
**Product Knowledge**:
- Stay informed about the company's products or services to provide accurate information to clients.
- Continuously update knowledge about industry trends and competitors.
**Cross-Selling and Up-Selling**:
- Identify opportunities for cross-selling or up-selling additional products or services to existing clients.
- Collaborate with the sales team to expand client relationships and revenue.
**Issue Resolution**:
- Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary.
- Document and analyze recurring issues for process improvement.
**Client Feedback Analysis**:
- Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement.
- Provide insights to management for strategic decision-making.
**Documentation and Reporting**:
- Prepare and maintain documentation related to client interactions, support activities, and feedback.
- Generate regular reports on client satisfaction, support metrics, and key performance indicators.
**Quality Assurance**:
- Ensure that services delivered to clients meet or exceed established quality standards.
- Implement and follow quality assurance processes and procedures.
**Collaboration**:
- Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.
- Participate in team meetings and contribute to collaborative initiatives.
Tipo de puesto: Tiempo completo
Sueldo: $10,000.00 - $15,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Vales de despensa
Tipos de compensaciones:
- Bono de puntualidad
Escolaridad:
- Bachillerato terminado (Obligatorio)
Experiência:
- Despacho de abogados: 1 año (Deseable)
- Servicio al cliente: 2 años (Obligatorio)
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial
