Customer Service Associate

Digital Forensics Corp. is seeking Customer Service with exceptional communication skills and technical aptitude to join our growing organization.

JOB SUMMARY:

- Supervise proper forensics/data recovery case assignment/creation
- Serve as a customer liaison, and provide proactive solutions to clients
- Collaborate with other departments to ensure customer satisfaction/expedited issue resolution
- Assist clients with forensic data review, and educate them regarding software use
- Generate deliverable reports for clients

RESPONSIBILITIES:

- Act as customer advocate, maintain ownership of client request and ongoing communication.
- Engage in cross-departmental collaboration with other departments (Sales, Analytics, Logistics) to ensure case progress, and customer issue resolution.
- Conduct data entry to input client information into Customer Relationship Management (CRM) software.
- Perform case assignment to appropriate members of the Sales Department.
- Review forensic data with clients, train the client regarding digital forensics software suite use.
- Support and maintain quality service culture in the Customer Service Department.
- Develop high degree of proficiency with supported digital forensics software.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy (Helpful, but not required)

**Requirements**:

- Experience in technical support environment (Preferred, but not required ).
- Technical aptitude (hardware/software) and curiosity.
- Exceptional critical thinking and problem-solving skills.
- Experience in an inbound call center or direct customer relations is preferred.
- Effective communication skills (written/verbal).
- Ability to thrive in fast paced environment.

Pay: $30,000.00 - $45,000.00 per month

Ability to commute/relocate:

- 77500, Cancún, QRoo.: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High school or equivalent (preferred)

**Language**:

- English (required)

Work Location: In person