Customer Service Associate

Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer- Resolve problems and issues in a professional manner and engage with customers to identify additional needs- Ensure that customers are fully satisfied with the service provided and are offered value for money to build client's reputation as a first-choice provider of media services- Achieve challenging individual, team, and contact center targets**QUALIFICATIONS**:- Graduate of any course; college undergraduates with relevant work experience is open to apply.- With at least 6 mos BPO experience- Must be willing to work on a graveyard shift- Willing to go back on-site once recalled