**Responsabilidades**:**Position Summary**:- Main contact for internal stakeholder and external account customers- Responsible for complete order fulfillment within the order-to-cash process to ensure best in class customer satisfaction and KPIs/Metrics expectations- Order-to-cash includes owning the order from start to finish of order lifecycle- Order entry- Order management- Problem solving- Administration- Registration of new customers and master data maintenance- After order sales services (e.G. complaint handling)**Areas of Responsibility**:- Enter and manage purchase orders and delivery schedules in SAP system- Monitor and check order placement (EDI/Manual Orders/)- Manage price accuracy in orders- Process billing or quality related order adjustments (e.G. returns, credit/debits notes)- Maintain order fulfillment duties within the order-to-cash process, covering specified client portfolio- Daily monitoring and management of orders in Order Cockpit Dashboard, to ensure orders are progressing as expected- Prioritize and manage urgent escalations and provide timely and effective solutions to customers- Manage customer complaints and ensure timely resolution and response.- Collaborate and Communicate daily with other internal stakeholders.- Provide customers with requested regulatory, certificates, & declarations documentation.- Follow established policies to ensure adherence to order process flow.- Adhere to company business rules and processes.- Consistent proactive communication of order status with customers to build and maintain trustful relationships.- Actively gain knowledge of company products and services.- Communicate to customers via Salesforce (CMS) to log, track, and maintain daily communications of cases.- Meet/exceed monthly KPI metrics and objectives.***Competencias:**Requirements**:- Ability to work in a global fast paced and complex environment- Bachelor's degree or equivalent experience- Microsoft-Office skills proficient- Being flexible and adaptable to change- Critical Thinking and Problem-Solving Skills- Ability to build relationships- Ability to work well in a team environment- Customer - focused mindset- Good communication skills - verbal, written, and listening- Attention to detail- Ability to multitask- Effective Time Management- Positive, Empathetic, and Friendly attitude- Accountable, Responsible, Engaged and Resourceful Person and Team Player- SAP/Salesforce knowledge is an advantage- Customer Service Order Management experience is an advantage