Customer Service Associate Ii

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.JOB DUTIES:Processing ReturnsCustomer InvoicingPrepare Forecast ReportsAdministrative SupportOrder ProcessingYOU MUST HAVE:Advanced English written and spokenAny related experience in customer serviceWE VALUE:An ability to learn quicklyAn attention to detailA bias for actionAn ability to work in a teamA commitment to discovering ways to improve serviceAny ERP software experience#J-18808-Ljbffr