.Customer Service Associate IIIApply remote type: Fully Remotelocations: National General Tijuanatime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: January 24, 2025 (14 days left to apply)job requisition id: R10146Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.Job DescriptionThis position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner, resolving service concerns while documenting customer requests, and completing changes to policies.
Service to customers may include inbound/outbound calls, incoming correspondence, other communication sources, and call transfers for service transactions.Key ResponsibilitiesInputs and tracks into the appropriate databases.Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.Handle any requests regarding customer documentation (to include all documents sent out by our company) and clearly explain them, including any follow-ups required on our customer's part and updates as warranted.Working knowledge of insurance policies and related processes and procedures.Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).Employs probing questions and actively listens to customer issues or questions, showing interest and compassion, and displaying empathy for the caller's situation.Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.Resolve routine, complex, and unique questions/issues.EducationHigh School Diploma or GED (Preferred)Experience0-2 years experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.At Integon, great things happen when our people work together.
That's why when you join our team, we make sure it isn't just a job — it's an opportunity.
One that takes your skills and pushes them to the next level.
One that encourages you to challenge the status quo.
And one where you can impact the future for the greater good.You'll do all this in a flexible environment that embraces connection and belonging