Customer Service Back Office Agent- Portuguese

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- Is responsible for all administrative operations related a customer's purchase orders, claims, disputes, customer care and master data, ensuring that customer-related activities are carried out daily.
- Processes affiliate orders from creation to invoicing, including customer negotiations.
- Facilitates resolution of credit blocks, invoice disputes and stock issues.
- Liaises with local Logistics teams to ensure all export documentation and export requirements are met.
- Executes out of stocks rules to incoming sales orders and purchase orders to maximize service level potential.
- Runs successful execution of Daily Operations Cycle.

**YOUR SKILLS**:

- Bachelor´s Degree
- Advanced Portuguese
- Previous experience in customer service
- Intermediate Excel

**JOB ID**: 23056775

**Contract & Job type**: Full Time, Regular