Customer Service Call Center Manager

**All Freight Trucking** is a last mile logistics company servicing the state of California. As a key player in the logistics industry, we specialize in delivering the last mile of the supply chain, ensuring timely and reliable services. As we continue to grow, we are seeking a highly motivated and skilled Customer Service Call Center Manager to join our team and lead our customer service representatives towards delivering outstanding support to our valued customers.

**Job Summary**:
**Responsibilities**:

- **Team Leadership**:

- Lead, mentor, and motivate a team of customer service representatives and other back-office operations.
- Foster a positive and collaborative work environment.
- **Operational Management**:

- Oversee daily call center operations to ensure efficiency and adherence to service level agreements.
- **Customer Satisfaction**:

- Ensure that customer service representatives provide clear and timely information to our customers.

**Qualifications**:

- Proven experience in call center management, preferably but not necessarily within the last mile logistics or related industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills with an understanding of the nuances of last mile logistics.
- Familiarity with customer service software and call center technology.
- Analytical mindset with the ability to use data to drive decision-making.
- Fluent in English (interview will be conducted 100% in English)

All Freight Trucking is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming the newest member of our team!

Pay: $25,000.00 - $40,000.00 per month

Application Question(s):

- How many years of Customer Service / Call Center experience do you have?
- Are you fluent in English?

Work Location: In person

Expected Start Date: 01/03/2024