Is responsible for working with Customer Service, Plant Supply Chain and Plant Operations to support demand management, order management and planning activities for designated products / plant facilities.
Responsabilities:
- Manage delivery information activity for designated plants / products
- Assist with PK / RK analysis and improvements
- Work with Commercial Team & Supply Chain to support demand management process for plants/products assigned
- Coordinate order management activity as needed across all business functions (Customer Service, Supply Chain, Distribution, Finance, Sales, and Marketing)
- Support monthly order pull in process to help business achieve sales commitments
- Provide Customer Service management feedback on CSR order entry / processing errors to address through training and development
- Manage open order report for products assigned; past due sales orders, order fulfillment opportunities and Identify and fix issues
Education, Experience & Skills Required:
- High School diploma required. College degree or equivalent work experience preferred
- Five years of professional Customer Care experience required.
- Minimum of 2-year experience within the Regal Rexnord Customer Care Team or Comparable business experience
- Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
- Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
- Advanced Excel Skills required; vlookup, pivot tables & reporting tools
- Experience with Oracle &/or SAP (or other ERP systems) required
- CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
- Fluent English (written and spoken)
About Regal Rexnord
Regal Rexnord Corporation ("Regal Rexnord") is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. With the announcement of the acquisition of Altra Industrial Motion, a ~$2B global business with 9,000 associates, focused on Power Transmission and Factory Automation products, Regal Rexnord will become a $7.3B company with 36,000 associates globally.
Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability. The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company's strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.