Customer Service / Demand Planner

The IAC Group is a dynamic, high energy environment, so we are naturally looking for an associate who is a relationship builder, an excellent analytical thinker, intuitive to business needs, and someone who can communicate effectively in challenging situations by creating scenarios.
in which everyone wins.We are looking for passionate and talented people who want to build a successful career as: Customer Service (Automotive)Job Summary:Review and process orders, prepare correspondence and monitor customer delivery disputes for root cause/corrective actions to ensure customer satisfaction through parts support, warranty & customer service retention, ensuring a high level of customer satisfaction, through monitoring the successful processing of the plants inboud customer EDI to ensure successful receipt for all customers including service parts; primary plant customer contact for both production and service parts for Shipping / transportation / carrier issues, Packaging concerns, Receiving discrepancies, Release matters, amongst others.Responsabilities Monitor the successful processing of the plants inboud customer EDI to ensure successful receipt for all customers including service parts"Primary plant customer contact for both production and service parts for: - Shipping / transportation / carrier issues - Packaging concerns - Receiving discrepancies - Release matters " "Ensure that customer cum received and IAC cum shipped figures are aligned for both production and service parts.Create pick lists from the customer edi to inform the Shipping teams what to ship for both production and service parts" Monitor the shipment activity to ensure that customer shipping requirements are 100% satisified for both production and service parts.
"Act as the voice of the customer, communicating with SCM, Operations and Finance teams.Maintain the plants customer routing details and communications contacts.Maintain the plants customer systems (DDL, CRATES,CLIPS, Supply Power, ANTS, SMART……)" "Maintain the plants fleet calculator data for customer packaging, what were the asumptions and quantities purchased.Support the engineering change process as required by the Supply Chain Manager"Requirements: 1 – 3 years as Customer Service in Automotive Industry1 – 3 years working with GM as Client (GM Supply Portal)Bachelor DegreeDemand analysis (Diamond 862, 830)English fluent (Advance)Location: IAC Monterrey North, Santa Catarina, Nuevo León