Customer Service Director

Full-time / Part-timeRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.MAIN PURPOSEThe Customer Service Director is responsible for the Customer Service activity in the Mexican platform. The scope of responsibilities extends to all the Group's Maisons that have delegated their customer service to this local shared service function.Participate in the management decision-making concerning customer service strategies.Responsible for planning, budgeting, and cost control of the customer service operations.Implement corrective action if necessary.#J-18808-Ljbffr